Customer Service – Higganum

                366 Saybrook Road  ·  Higganum, CT 06441  ·  (860) 638 8411  ·  email: mshickish@comcast.net

   Objective

Self directed and results oriented employee seeking a part time customer service position

in a flexible environment.

Qualifications Summary

Customer Service/Retail Skills

• Possesses a friendly and approachable demeanor.
• Utilizes highly effective interpersonal skills, with the ability to interact with a diversity of clients/customers.
• Handles customer complaints with care and skill in the ability to neutralize customer anger and concerns.
• An excellent communicator with soothing telephone skills and honed written skills.
• Proficient with cash register operations and inventory control processes.

Administrative Skills

• Resourceful in managing multiple tasks.
• Flexible in adapting to changing procedures and priorities.
• Proficient in performing a variety of clerical, material coordination, and organization roles.
• Performs as a quick study of product and departmental knowledge.
• Demonstrates initiative by learning and using various computer software packages then training others.

Facilitation/Training Skills

• Possesses a passion for learning, using opportunities to train on a one-one basis or within a group setting.
• Takes the initiative to train, mentor, and coach new skills and procedures to colleagues and other employees.
• Effectively uses on the job training skills and other appropriate learning methods with a variety of audiences.
• Experienced in developing subject matter curriculum for adults and children, as well as those with special learning needs.

Professional Experience

MIDDLESEX HOSPITAL, Middletown, CT. – Volunteer Services/Receptionist                                                          2004 - Present

MIDDLESEX HOSPITAL, Middletown, CT. – Private Providers Office/File  Clerk                                        2002 - 2004

AGNETA'S BOOKSTORE, West Hartford, CT. - Sales/Customer Service Clerk                                                          1998 - 2002

CT. DEPARTMENT OF CHILDREN/FAMILIES, Hartford, CT. - Help Desk Consultant                  1986 - 1995

MICROAGE COMPUTER STORE, Rocky Hill, CT. - Software Trainer                                                                                    1985 - 1986

AETNA LIFE AND CASUALTY, Hartford, CT. - Productivity Services Analyst                                                          1981 - 1983

REGIONAL DISTRICT  #17, Haddam, CT. - Elementary School Teacher                                                                  1973 - 1981

Education

SAINT JOSEPH COLLEGE, West Hartford, CT, MA, Special Education

SAINT JOSEPH COLLEGE, West Hartford, CT, BA, Education

HARTFORD COLLEGE FOR WOMEN, Hartford, CT, AA, Liberal Arts

   Volunteer Experience    

            MMH Hospice                                                  United Way Key Worker
            March of Dimes Annual Walk-A-Thon                Poll Worker on Election Days
            American Cancer Relay for Life                          Connecticut Education Association Committees